Soundbuds Flow : Unstable bluetooth connection

#1

Hi !
I bought soundbuds flow but since the beginning i have problems with my bluetooth connection : i managed to pair it easily with my surface (windows 10), right after pairing it i can listen to music or other stuff with no problems, but if i quit listening to stuffs (if there is no sound in the earbuds) for like 10 sec when i putback music the sound is all choppy (/jerky ? dont know how to say it in english). To fix it i have to go in my bluetooth connections, unpair it an then repair it, and if i pause music again, ill have to do it again…

So yeah, quite frustrating, i had sony bluetooth earbuds before that and never have this problem. I tried to uninstall /reinstall the bluetooth driver but it didn’t change anything, so if you guys have an idea it would be super cool ! thx !

#2

Try to reset your Soundbuds Flow. I think you can do it by pressing volume+ and volume- buttons together for about 5-8 seconds. Once you do that, forget your earbuds from the bluetooth list of your Surface.

Let us know if doing these steps help your problem

#3

thx for the tip, but didn’t work unfortunately

#4

In that case just email Soundcore at service@soundcore.com and see if they can help you out

#5

Time to send them back