New headphones do not work on macbook catalina, other brands do. I connect, they work for one minute, then a terrible distortion sound occurs and does not stop.
I have rebooted mac, reset blutooth module, removed and added from bluetooth.
These headphones will not work on the lastest mac os while other cheaper brands do.
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. It seems that the issue was caused by compatibility.
Thank you for trying some troubleshooting already, if the issue still persists, don’t worry, please don’t hesitate to contact us at support@anker.com by detailing your order number and the problem you come across. We will reply you within 24 hours.