Right earbud sound is very low

The right earbud sound is very low. I tried resetting the earphones a few times but nothing has changed. Can someone help me, please?

This problem has been discussed so often.
Use the “magnifier” (right upper corner) to find similar threads.
And you could try to get an answer here :
https://community.soundcore.com/chat

@Sonia_M_Luiz Sounds like the earbud might have a blockage from earwax, have you tried cleaning the mesh with a Q-Tip and some rubbing alcohol or hydrogen peroxide?

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