Hi guys,
I’ll share my experience with you, since I’ve taken the advice from here to contact Anker support.
I’ve bought 2 pairs of Soundcore Life Q20 last year in February (one as a gift) and I’ve been using one of them almost on a daily basis and a month ago the right ear pad ripped (the left is still perfect).
Well, so far, long live the electrical tape since I was able to patch it so it won’t totally rip.
I’ve contacted Anker support and they asked for proof of purchase. After that, they simply asked me to confirm the shipping address and they sent me a replacement set.
That was one of the best experiences I had regarding a product issue (ever) and pretty much the best in the last 4-5 years.
So, my advice, just contact them and they will help you.
Regarding the question about not being from US, I’m also not from US but I order from US using a New York address (there is a company specialized in transporting purchases from US to Romania).
Well, good luck and since I have (like) new headphones, I’ll probably skip Q30 generation and buy Q40 when they appear.
Best Regards,
Felician.