Problem with Liberty Air left earbud

#1

Dear,

I’ve bought your product 1 month ago.

I’ve got the 1st version (no SN inside the box)

The left eabuds shutdown every minute then reconnects 10seconds after.

After 5minutes bothe shuts down. When I try to reconnect, only right one works.

So I have hard reset them with this method :

  1. delete the Bluetooth profile from your phone.
  2. Put both earbuds into the case…wait a few seconds then proceed to step 3
  3. Take out the right earbud and tap the side 4 times, then out back into the case.
  4. Remove the left earbud and tap the side 4 times, then out it back into the case.
  5. Take both out of the case at the same time, you will see the lights on top flashing white or blinkin in a breathing way.
  6. Once the earbuds start this or flash red, reconnect to your phone and enjoy your music

It works for a minute, then left earbud starts again to reboot, and so on again.

Could you advise me how to make your product working ?

Thanks in advance

#2

Sounds like you have covered the main troubleshooting steps. I would suggest you reach out to service@soundcore.com

1 Like
#3

We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. We would love to further check it for you.

If the issue still persists, don’t worry, please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.