PowerCore Essential 20000 PD strange behavior

Hi guys! I hope this is the right section to post this thread and I hope I can get some help :frowning: I’ve bought from Amazon a PowerCore Essential 20000 PD two weeks ago and I’ve been happily using it since today when I noticed something strange. The powerbank was charged up to 3 LED indicators ON (3 of the 4 total) so, in a worst case scenario, it should have had at least half of the capacity, 10000 mAh. I’ve put my Oneplus 6T on charge with 20% battery left but when my phone reached 86%, the powerbank was totally drained. I noticed this when I unlocked my phone to reply to some messages and noticed that it also stopped charging. So I gave a look at the powerbank and all leds were off…pressing the button just made the first led blink few seconds. The OnePlus 6T has a battery of 3700mAh so half powerbank capacity should have provided somewhere near 2,5 complete charges.
I’m disappointed honestly, since this Anker powerbank costed me some money and I thought spending more on a brand like Anker could get me some quality :pensive:

Someone had this problem before? I don’t know if I should contact Anker support immediately or try to stress the powerbank again and see if the problem occurs again. Just for info, I charge the powerbank with my Nexus 6P original charger which is a 5V 3A charger.

Use the 2/3rds rule.

So the OP6T should get 3 and half recharges. 20000 / 3700 X 2 / 3 = 3.6

Using the same assumption of 20000 half charged you’d expect just under 2 phone recharges.

Reasons to get less could be (most probable) the cable, so try different cable. Or you were using the phone while being charged so you got actually more energy than just battery recharge. Or product has issues.

Suggest try different cable, and fully recharge the 20000 before testing and count recharges while NOT using phone.

If after trying that, and still issues then email support@anker.com and quote your order details, serial number off package, and sure they’ll sort you out.

Thank you for the fast reply. So, from a 20000 mAh powerbank, I can expect somewhere near 13300, little over half of the listed capacity…very very disappointing :frowning:
Anyway I forgot to mention that I almost didn’t touch the phone during it’s charge to 86%, just few times to reply to some text messages (so nothing stressful anyway).

I’ll do some more testing without touching the phone at all, with a different cable, as you suggested. I’ve used the usb-c cable provided with the powerbank but I’ll use the original OP6T charger red cable. Currently I’m charging the powerbank with a regular 5V 2,4 A wall charger and I’m still waiting for it to fully charge.

Watch the video.

No this 20000 PD needs charging with a 18W PD charger, otherwise your next comment will be the 20000 PD is taking a long time to recharge.

image

Thank you for the infos!