Thanks for letting us know your concern via forum and email contact both. This is AnkerDirect customer service. We've located your email sent to us already.
According to the email you send to us, it seems that the item you purchased should be the PowerCore + 26800 PD. Is that correct? If so, would you allow us to clarify some information first?
- The Samsung S6 has the Quick Charge technology(QC). It could only be quick charged via a battery with same QC technology. The USB-C port of the PowerCore + 26800 PD is able to offer PD output, which is different from the QC of S6, thus the USB-C port is not able to quick charge the S6 phone.
- The other two output ports of the PowerCore + 26800 PD offer 5V/2A output with PIQ technology, which do not have QC technology as well.
- According to our test, the PIQ ports should be able to charge an S6 fully in around 1 hour and 50 minutes(without using the phone during charging). The USB-C port might take longer to charge an S6 fully. May we confirm which port did you try?
We would be more than glad to verify the issue further and offer accordingly warranty for you as long as the purchasing is covered by our warranty policy.
Could you please kindly reply to let us know the details and your order information via email under ticket #41464444? We would assist you asap.
Hope to hear from you soon.