Anyone else has seen a problem like this one? It doesn’t charge my devices with any port and when I press the button to see the charge it shows 5 lights in a star pattern, picture attached.
Welcome to the community.
There’s a wealth of knowledge here and some forthcoming members who will offer assistance and opinions.
Never seen that before and couldn’t find anything specific to that on a quick Google search.
One thing to try is resetting the unit.
PowerCores can normally be reset by looping the cable from the output port to the charging port for a few seconds. Give that a whirl and please let us know if it works.
Is the unit faulty as in will it take or output a charge?
Also bare in mind Anker gives a longer warranty that most manufactures sonic all else fails you could reach out to email@example.com for assistance.
All the best.
I will try that trick, the problem with the warranty is that I live in Argentina.
Will let you know if any progress was made
@paulstevenewing I’ve tried the cable loop and nothing, there are no signs of doing anything, another thing I didn’t mention is that when I plug it in to charge it shows the 10th led blinking and then everything off like if it was 100%charged
You need to leave it plugged in for a solid 20-30 seconds
Is Argentina not covered by Anker?
What about approaching these retailer?
Hope you’ve had a great day.
Yes do, and let us know their reply.
All the best.