PowerCore+ 26800 PD 5 lights problem

#1

Anyone else has seen a problem like this one? It doesn’t charge my devices with any port and when I press the button to see the charge it shows 5 lights in a star pattern, picture attached.

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#2

Hi @Jero
Welcome to the community.
There’s a wealth of knowledge here and some forthcoming members who will offer assistance and opinions.
Never seen that before and couldn’t find anything specific to that on a quick Google search.
One thing to try is resetting the unit.

PowerCores can normally be reset by looping the cable from the output port to the charging port for a few seconds. Give that a whirl and please let us know if it works.

Is the unit faulty as in will it take or output a charge?

Also bare in mind Anker gives a longer warranty that most manufactures sonic all else fails you could reach out to support@anker.com for assistance.

All the best.

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#3

I will try that trick, the problem with the warranty is that I live in Argentina.
Will let you know if any progress was made

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#4

@paulstevenewing I’ve tried the cable loop and nothing, there are no signs of doing anything, another thing I didn’t mention is that when I plug it in to charge it shows the 10th led blinking and then everything off like if it was 100%charged

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#5

You need to leave it plugged in for a solid 20-30 seconds

#6

Hey @Jero
I hope your having a great weekend.
That’s a shame.
Did you try it again for longer as @TechMan suggests?

Is Argentina not covered by Anker?
What about approaching these retailer?

#7

@TechMan I had it plugged for like 2 hours and still nothing
@paulstevenewing I bought it via Amazon on a trip I made to the US, I’m going to try and contact costumer support anyway. Thanks

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#8

Hey @Jero
Hope you’ve had a great day.
Yes do, and let us know their reply.
All the best.

#9

I am having this exact same problem on my Powercore+ 20100. the cable loop did not help. i left it looped for a good 5 minutes, and nothing.

#10

Well, I’ve solved my problem. The Powercore+ was overcharged, this was possible because the real problem was the PowerPort Speed. It seems that it wasn’t cutting off the power after the Powercore was fully charged. To make the Powercore+ work again I’ve left it conected to 3 devices for 24hs and in one point at the next morning the devices where charging and the Powercore was working again, hope it helps

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#11

Hey @Jero
Although a little weird that’s great news, glad you’re sorted :+1:t2:

#12

I have the same problem. I thought that mine was overcharged as well as I had left it charging over night just before I got the 5 lights. It tried resetting it with the cable loop ( >15min) - it didn’t help. Then I left 3 deviced pluged in for >48h and this didn’t help as well.
Then I put the Powerbank in a ziplock bag and into the freezer for 30min. I connected 3 devices again but it didn’t work. So I pressed the button about 30 times rapidly and suddenly it charged the 3 devices normaly. I let it decharge to 60%.
But now 3 days later I have the same problem again. The Powerbank is definitely not overcharged as I can charge it normaly and it has only 60% charge (I charged it now to 70%).
I don’t know what to do anymore. I can charge it normaly but I cannot decharge it.
Has anyone an idea?

#13

You can’t “over charge”.

#14

Thank you for your helpful response

#15

I’ve got the same issue - only thread I can find that talks about it. I will try some of these later and tell you what I find.