I’ve noticed that it’s no support of the page on the AliExpress at all, except for some sales dates. It’s not serious for such company who sell one of the most expensive products in the category on AliExpress. I see that other players like Baseus, Xiaomi, Ugreen do their best to make engaging posts on daily basis. But Anker just do not post anything for the last month…
Also it’s super slow response time on any question to the support team there. Looks that they don’t care about customers and sales.
I hope that this information will help you to improve quality of customers support on the global scale on that platform as well.
And last thing. It’s no new products available on the AliExpress at all. I wanna see there all the range of the new products as well.
Keep going. Keep growing.