No notifications from eufy doorbell

#9

I had this issue after a couple months with my wired doorbell. All of a sudden nothing and I would see people walking past my place that should have triggered an event. I reset the doorbell via the app and it would last a week or so, but got to the point of resetting it every day. I finally contacted Eufy Support and after giving them tons of info and screen shots etc, they just sent me a full replacement. I got it installed yesterday and it’s working so far.

I would highly suggest everyone contact eufy support to let them know this isn’t an isolated incident that I had.

#10

Brand new set up of mine and doing the same so have emailed support.

#11

Just found a reddit post, logout the app and in again and it fixes it. Fixed it for me anyway.

1 Like
#12

Hopefully that works for ya. Nothing seemed to work for me.

#13

Just purchased today 31 Oct 2020, 4 cameras and wireless doorbell with HomeBase2. Had NO phone notifications from motion detected from any of devices. I tried reinstalling a couple of times no-go. Logging IN and OUT of the APP no-go. Turning my iPhone OFF and ON SOLVED the issue for, I now get notifications within seconds of motion detection on my phone.

#14

I just purchased a Doorbell 2K (Wired), set it up, and the issue is occurring for me too. Logging out and back in, nothing. Settings are setup properly. Even tried turning my phone on and off, still nothing. That really sucks. Notifications are pretty key here…Idk what to do.

#15

I’ve got the same issue with the 2K doorbell and it’s the second time it’s happened and it’s only been a month since I installed. Previously I had to delete and resync the doorbell and it worked for a while and now it’s broken again. Not really fit for purpose. Has anyone had any joy?

#16

I’ve had the Wired Door Bell since October 2020 and I have the same issue. Everything on the door bell works great but on my Samsung S8 I get no notifications at all. Checked all settings up and down in the phone and read many threads trying different things with no luck. It seems like more than just a settings issue but rather an App issue to me. I wish someone would figure out a solution to this issue. Seems as though technical support would be investigating this a little more aggressively since it appears quite a few people are currently experiencing this issue.

#17

Same here, notifications on phone are not sent for all devices in my household.
I am now trying if the logout/ login will help.

That Anker is not really replying is not very helpful, acknowledging an issue and sharing if there is a workaround would already help a lot.

#18

Was there ever a resolution found? I installed about a month ago. It worked great for 3 weeks and now I’m getting no notifications. I hadn’t made any changes. All my settings are correct and the home-base and doorbell both show strong connections to wifi

#19

I just installed a new eufy Homebase 2 and battery doorbell and notifications as in earlier messages here. What is the email address for support. I suspect a faulty unit. Or does someone have a fix?

#20

Mine is doing the same. Does anyone have a fix?

#21

If you have delays or no reaction at all try to reboot the bell and let it connect again to the Wifi. This helps sometime if the bell is asynced.

#22

Did you try logging out and then logging back in?

#23

Bought the 2k doorbell camera with Homebase 2 today, only getting notifications if the app is open, zero notifications otherwise. Tried every solution but nothing works. Returning it tomorrow and getting a Ring camera.

#24

Did you try a fresh set up? Maybe you missed a step or setting

#25

Yes, I spent 7 hours trying everything multiple times yesterday. Dug out an old iPhone and it works fine on there, so it seems like an app issue on selected devices.

#26

I managed to solve my issue by isolating it as a DNS issue. Live stream works but notifications or alerts. Either set to google dns or set back to native router dns config. My understanding is that they hardcorded the home base to use only google dns servers. If it fails to resolves that the either base station goes offline. Having an encrypted dns or pi-hole will offline the entire thing too. Anker needs to solve this.

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#27

I just setup encrypted dns on my pfsense going to cloudflar (1.1.1.1) and the events quit working. Like geaboxsg said above, they prob have the dns hard coded. That is pretty weak. I suspect they use google to track the number of live doorbells in service or some such. In short dns is a weapon/tool against users. You should all have dns encrypt on and going to a neutral dns provider. I will be ditching the Eufy items and search for another doorbell, camera provider.

#28

No notifications has been annoying me for over a year. I reset everything. All my notification settings are on. Finally found on the home screen on the actual still shot photo of your device there are 3 dots on the bottom right hand corner. touch them and it brings up a snooze option and a settings gear. Press the settings gear and another menu of settings pops up with yet another notifications setting. It was off but I have no idea how. Anyway turned it on and all is well again !