No notification thumbnail when doorbell pushed

I just installed the Eufy wireless video doorbell. When motion is detected I see a thumbnail on the iPhone notification but when the doorbell is pushed there is no thumbnail. In the notification settings I have “full effect” selected. Any ideas?

Sorry for that! Can you try the following steps and see whether it helps?
steps: doorbell settings–>notification–> include thumbnail

If the issue persists, please feel free to contact eufy support.

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