New sw update ......when and what to expect from Eufy?

Hi there. So Eufy released their new EufyCam 2 although there were still issues with the first generation software. You would think that this has been fixed with the 2nd gen. Unfortunately when you swift through this forum you read a lot of issues with all sorts of things. Just to name a few @AnkerSupport (this list is updated according to user input )

  • geofencing issues. Switching frome home to away and vice versa. Multiple users mention the same issues as well as aditional straightforward features that need to be added here
  • activity zones not working at all. Even When you follow all the instructions it just doesn’t do a darn thing with the zones you setup. It keeps firing off notifications outside the zone
  • ifttt or perhaps more home automation integrations (for example home assistant) promised a long time ago, no constructive feedback from Eufy on this.
  • activity zones can only be set up as squares, that is really not acceptable. It’s a security system. With this you create gaps in your view.
  • and many other small things, details and features that should have been in the product in the first place.
  • Geofencing needs to have the option to be able to select Schedule for when home
  • Add percentage to the battery indicator.
  • Add a preview of the motion detected on the popup
  • Email notifications for when you don’t have your phone with you.
  • link cams together . If one cam notices something record on multiple.
  • multi factor authentication

If you guys and girls come up with other stuff , issues and problems just reply to this post so we have a full list of issues we have with the camera system.

I would love to see a software roadmap shared so we know what we can expect in the short mid and long term.

Also It would be nice to know what eufy is working on at the moment and what we can expect in the following update.

Don’t get me wrong. I love the idea and purchased 2 base stations with a total of 4 cameras. But especially the software still feels a lot like beta and is very much still a work in progress.

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Couple from me:

  • Geofencing needs to have the option to be able to select Schedule for when home
  • Add percentage to the battery indicator.
  • Add a preview of the motion detected on the popup
  • Email notifications for when you don’t have your phone with you.
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Thanks Rick50. Just updated the first post with your bulletpoints

@Dalma Thanks for sharing the information with us!

We have forwarded all the bullet points to our engineering team for further development.

In order to further assist you, please contact support@eufylife.com, we will have our engineer to answer the email and solved the issue for you.

Hi @AnkerSupport

Why not share Sw update roadmap instead of just forwarding these bullet points to the engineering team. It would be nice to see the engineering team reply with what they’re working on, timeline, future Sw updates, etc and share info a regular basis.

There are same critical issues with the software and one of them is definitely the activity zone feature. This is not just some feature people want but something that is desperately in need of some fixing especially if you have your cams facing the street. The guaranteed 365 days of battery life is fantasy island if the zones aren’t working properly, just to mention one major bullet point. This is not just a feature request but a major flaw in the software imho.

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@AnkerSupport

Is it an idea for the development team to share plans on updates features etc ?