Nebula Capsule Max - Bluetooth Speaker Audio latency HDMI or USB or WI-fi Connection

Hi all,
I’ve got audio sync issue when connecting a bluetooth speaker to my Nebula Capsule Max
it happens wifi+hdmi and USB connection
the audio is 1sec late than the image !!
I’ve got the same issue with my 2 different bluetooth speakers
one is a libratone zipp mini 2 (bluetooth 4.1)
the other is libratone zipp (bluetooh 4.0)

is there a solution??
if I watch a movie through VLC I can adjust the audio sync, but if I watch a live stream there is no control

regards,

éric

Hi There,

Thanks for bringing this case to our attention.

In your case, may I know if it works fine when no HDMI used when you try the Bluetooth speaker with Capsule Max? Please also test your Bluetooth speaker with your other devices in the same condition to see if it will work fine. Normally the Bluetooth lag depends on the Bluetooth’s decoding capability of your speaker.

1 second late doesn’t sound normal. Please contact our customer support team at support@seenebula.com to provide a short video so that we could verify and assist further.

Thank you!

Anker Support Team

hi,
my bluetooth speakers are working fine only when playing a web (tv) stream

  • if I’m playing a movie (.mkv, .mp4, …) through my wifi network using (VLC android) or with an HDMI using (VLC Macos) or USB I’ve got a 1 sec. sound latency
  • I also have sound latency when casting a movie (using stremio or popcorntime) from my macbookpro.

Hi Eric,

May I know if you have tried the speaker with your other devices besides Nebula Capsule Max? If the issue only happens with our product, please contact us at support@seenebula.com with a short video to display the issue and we will be glad to assist further.

Sorry for the trouble caused and thanks for your understanding.

Anker Support Team