Nebula Capsule II -Can’t connect to Nebula Connect

Hello,

I’m trying to connect my projector to the Nebula Connect app but it won’t find the device…It has been connected before but for some reason it doesn’t work anymore. I need the app in order to navigate in the Netflix app as the remote control does nothing in that app.

Thank you!

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Nebula connect uses Bluetooth on Smartphone… Make sure your smartphone has Bluetooth enabled and discoverable.

Once BT is enabled on Smartphone, launch the Nebula Connect App and add your Nebula Capsule II, should connect

Let us know if this helps

After trying to connect it I get this message in the apl: Please make sure your Nebula device is powered on or reboot it and try again. There’s an issue somewhere…

Delete the app and reinstall it again, hopefully that helps

I have this problem too.

I’m using an iPhone 11 Pro Max running iOS 14.0.1

Rebooting doesn’t help. Uninstalling and re-installing the app doesn’t help. Uninstalling, rebooting and re-installing doesn’t help.

Uninstalling, rebooting, resetting the Capsule II, re-installing also doesn’t work.

I have the same problem and been searching the web for a solution. Just received my Caspule 2 and I use iPhone XR

Exact same problem for me on an iPhone 8. Both capsule and app have the latest updates. It used to work fine until maybe a few months ago.

Same Problem here. iPhone XS Max, iOS 14.0.1.

I’m seeing multiple iPhone identical issues, looks like a software update broke it about 4-5 days ago.

Email

support@seenebula.com

They don’t particularly work weekends so don’t expect a reply for a day.

If this happened in the Android space I’d just sideload the earlier version from an APK Mirror and disable autoupdate. Don’t know how you solve these issues in the lockeddown proprietary Apple ecosystem.

Hope you guys can find a solution for such an annoying issue