my power bank does not work. can I help a replacement?

my power bank does not work. can I help a replacement?

Please contact support@anker.com.

In what way is your PowerCore not working, failing to charge itself or failing to charge a connected device? More information will help members troubleshoot your issue, as it may not be faulty at all.

You could in the interim try a reset on the PowerCore but looping the charging and output ports which completes and internal reset.