My nebula projector does not power on

#1

Dear,
Can somebody help me, my nebula projector does not power on?

Thanks

#2

Have you tried charging with a different cable and wall plug?

1 Like
#3

What version of Nebula do you have and as @elmo41683 has mentioned, have you tried powering with a different cable & power source?

If you are still not having any joy with different power cables (or source) you can reach out to support@seenebula.com with your issue and troubleshooting steps taken for further assistance…

1 Like
#4

Yes, but still it does not power on :frowning:

#5

Model D4111

I will try to contact them

#6

Its working now after i contact the support team

Below is the solution from them, i try it and it works :slight_smile:

“”
2. Could you please connect Capsule to external power supply and then long press the power button for 10S to see if it will power on?
“”

Thanks alot guys

3 Likes
#7

Glad you got it working.