purchased a surge-protector Manufactured by Anker from Amazon back in July 2020. On August 22, we experience power surges in our neighborhood and the devices connected to the power surges blew up (computer and printer) I contacted anchor support regarding this issue. I sent all the original receipts for all the items that were damaged,
Now, a month later I received an email from Anker willing to send me a $300 Gift card for the items that were damaged by their faulty power surge protector. (See Email below)
Thanks for your clarification. Well noted that this is only for inspection, we apologize for the inconvenience caused.
Since we haven’t tested the defective power strip yet, we are not sure whether the problem is on our product. Considering your computer has been used for one year and the depreciation of your laptop and printer, to better improve your Anker experience, we’d like to initiate a $300 refund via gift card as a solution to cover the total loss. May I know if this is acceptable to you? Please provide us the email address for the gift card so that we can move to the next step.
The problem the items damaged cost over $1000.00 Ancker has all receipts in question. On the Amazon website, it clearly states that the items connected are covered for the first 18 months with WORRY FREE guaranteed. ( See Below)
· What You Get: PowerPort Strip PD 3 USB-C power strip with 6 ft cable, welcome guide, worry-free 18-month warranty, lifetime* $50,000 connected equipment warranty, and friendly customer service.
I feel this company has misrepresented their product and warranty. I have sent them all documents they requested but still, they seem to take no responsibility for the faculty surge protector.