I am extremely unhappy at my recent experience with my earphones. I bought a pair of Life Dot 2 earphones via Amazon on 25 August, which is less than two months ago. I really like them, however, the left earbud no longer works properly. Although you can still hear through it, it is very quiet, I would say about 10% of what it should be. I have tried all the reset options etc. and it still does not work. I would like a new left earbud. I have complained to Amazon, who at the second time of asking referred me to yourselves, so I have now spoken to an Anker representative. The representative said she would email me so that I could send you a photo of the inside of the case so that you can see the serial number, which is written in letters so small that the Hubble telescope is required in order to see what it actually says. She said she would email me within half an hour, well guess what, no email.
In summary, you have sold me a faulty product. I don’t want my money back, I just want a functioning left earbud. Please sort this out as I am losing my patience.