Eufycam stops recording

[SHP]

I noticed that my 4 Eufycams stopped recording. The 16 GB Sandisk that came with the Homebase turned out to be full. No overwrite. Also, the format fails. Any suggestions?

[professor]

You could try here, it’s a more dedicated forum for Eufy security. I am researching buying so am interested but no hands-on ownership experience, sorry.

https://communitysecurity.eufylife.com/

You can see complaints a year ago,member @yamyam of this being a bug, did you make sure it’s the latest software versions? The bug seems to be there is an encrypted database on the SD, the data gets overwritten but the metadata keeps growing so you can end up with it being full and nothing you can do.

https://www.kickstarter.com/projects/1116368506/evercam-the-wirefree-security-cam-with-365-day-bat/comments?comment=UHJvamVjdENvbW1lbnQtMjI4MTYxMzI%3D&reply=UHJvamVjdENvbW1lbnQtMjI4MTcyMTA%3D

[SHP]

I found this older issue that appears to be the same:

Error message: microSD card is not working

Yeah, that’s other ummmm “interesting” choice Eufy made. They must be using their own custom file system or something bc the cards are not readable on a Mac or a PC. Idk - maybe they should have used an existing format and these other problems wouldn’t exist? I’m realizing too late that this is a terrible system to have spent money on. I was under the impression it would “just work” I could give it a decent size SD card and it would manage the rolling deletes. So unless I needed an old video,…

[professor]

Eufycam SD card

128 GB for sure, 256 GB i doubt, but eufy will tell you soon i guess But why 256 GB?! The regular 16 GB SD-card which comes with the homebase is already handling several thousand(!) videos before it is full (see my test link above). 256 GB will probably handle about 40-60K videos! In general it is a very good idea to format the sd-card (in the homebase and with use of the app) from time to time or after bigger updates of the firmware. This is my…

I am seeing a workaround written, format the card while in homebase via the phone app. Is that how you formatted?

[SHP]

Yes. I tried to format in the homebase and got an error. Formatting in my Mac works, but after that the homebase can’t use it or format it, so that doesn’t help.

[SHP]

Wait. I did format using FAT on my Macbook earlier, but just tried to format using exFAT. Now homebase can format it.

[professor]

I am probably wasting your time with ideas, pending a wise one to appear, but suggest you power off your homebase, have the SD card out, power on, insert card, then format in the app.

If it not did work, check you did not accidentally slide to read-only the slider on the side of the SD card.

Replacing SD-card homebase eufycam

Ensure to download and backup your video events recorded on the old SD card before tossing it away. You can do it within the app on your phone or via web portal if you have cloud subscription. Remember, the data is encrypted so you can read it by any other means. As you know by ow you can insert a larger capacity SD Care upto 128 GB and a minimum class 10 type to replace the original card. Insert the new card and format it using the eufy security app and the app will take you to further steps…

Wait. I did format using FAT on my Macbook earlier, but just tried to format using exFAT. Now homebase can format it.

There we go, by trial and error you found a method!

Accept that it getting full is not good, bad software, but looking at the other threads, this bug would happen less often, not totally avoided, with a larger SD card, read the thread on performance above.