@AnkerSupport One if my eufycameras’ lens has cracked! Image now all foggy and blurred. Emailed support@eufylife.com and awaiting a response…
Eufycam cracked lens
That’s a shame. How did that happen?
@ajsanders2004 no idea. Just noticed the image was blurred, so I took the camera down and saw the crack. I’ve heard this happening to other people, usually when the outside temperature is cold. We’ve just had a cold snap in the UK, but only minus 2 degrees Celsius where I am.
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Sounds like the lens housing is too tight to account for heat contraction.
Hang tight I’m sure you will receive a replacement.
Thank you for pointing out this flaw.
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I have had one of my camera’s replaced for this same reason. Hopefully it’s not too wide spread of a problem.
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could be a poor quality glass
The problem is that glass does not expand and contract as much as the metal/plastic lens housing does. A simple solution would be to surround the lens with a softer material maybe silicone that does not contract so much in the cold
Lens/silicone o-ring/lens housing
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May be due to combination of plastic and glass, one contracts/expands and the other doesn’t. I am not an expert at material properties. I haven’t heard that issue with our Canadian folks where they saw around -24C, touch wood !
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With a name like ice1 I thought you’d be the go-to guy 
I had one of my Arlo cameras do that when they first came out. I was one of the early beta testers and @Jesse_Hernandez1 is right about the lens surround being too tight. Netgears engineering team refined it and resent the camera and I didn’t have any issues after that.
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Now you know, not to get deceived by names, lol
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Eufysupport got back to me within 24 hours. Faulty camera has been returned for replacement 
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That was a quick repose from a support team. Good to know we have a reliable customer service team.
sucks that it happen but glad they were able to replace it fast and without any issues
Thats what is expected of support. Great Job 
Not too bad of a turn around, glad you got it back up and running. If you get a chance you should leave a review
Another support request…
Very annoying for you and sad that this quality fail issue still exists!
I have plenty of regular eufy cams, where “just” of one of it got a cracked lense till yet, but a friends cam also got cracked and from kickstarter i know that there have been plenty of customers with crecked lenses.
I just ordered my first three eufy cam E yesterday and hope they have better quality and no cracked lenses will occur.
But at least the support is great, fast and you will get another replacement cam.
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