Eufycam communication with Homebase problem

#1

Hello,

I just took off my Eufycam e cameras to recharge the batteries on the homebase. I’ve done this before …
Since impossible to put them back in place, I no longer have a signal between the cameras and the Homebase. (everything worked well before)
I removed everything and reinstalled everything, no change.
Next to the Homebase (50 cm) I have a signal strength of 3/4, at 2 meters I have 1/4 !!! (no obstacle)
I added a new Eufycam 2 Pro camera and also a new Eufycam e camera, I put them in the locations of the 2 others, the signal is optimal.
How to recover the 2 other cameras?
Is it possible to reset these cameras?

#2

@Thilec this is strange, but have you tried deleting and adding them back to the app?

#3

Thank you for your answer
Yes already tried
Also added to another Homebase
Same result

#4

You need to contact support@eufylife.com as it seems more complicated.

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