Eufycam 2C no Google Home support?!

Same problem here in Belgium. Lies should be punished .

Just wow! So glad I found this thread before Black Friday. I was hoping to replace my Ring system of camera with Eufy for the additional Google Home compatibility. (A functionality I specifically enquired about with Eufy’s support team)

Additionally, I was also looking to add Eufy security products to my parents home (who also use Google Home)

Firstly, I’m shocked that their support team advised that these were compatible.

Secondly, that’s two households of security products that won’t be purchased from Eufy.

Finally, the fact that I’ll probably share my negative experience / lack of trust in Eufy with other smart home enthusiasts and buyers.

How misleading are Eufy’s support and sales team!

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So maybe to clear up some confusion. And someone can correct me if I’m wrong.

You cannot pull up the video feeds from the 2C in the Google Home App on your phone. You can add them but they are just listed as a device but you can’t do anything with them, but you can send the video feeds to a Nest Hub or Chromecast.

To pull up the feeds on your phone you would just need to use the Eufy app.

The issue doesn’t seem to be being able to view cams on your phone. As you say using the Eufy app is a simple solution to that.

The issue seems to be being able to summon cam feeds to view through Google Assistant. Be that on a Nest Hub, or through Chromecast.

Based on reviews I thought this was possible. It is also the specific query I raised with Eufy support, who confirmed it was possible.

As such if it isn’t, or this function is nolonger available, users are rightfully going to be annoyed.

I have also tried to set up the feed from my front door to all three of my Google Nest Hubs and for one day it worked. The following day it just stopped working on all devices. Tried rebooting everything and resetting to factory defaults with no luck. All firmware up to date. Didn’t get the chance to see if I was able to speak through the Nest Hub to the doorbell. All I get now when I try to pull up the camera on the Nest Hub is a blank black background with Smart Home Camera in the center. A fix for this would be greatly appreciated.

Same here. Didn’t work with Google Hub at all. It’s streaming to the app with no issues but as soon as I’m asking to stream on GHD it just never starting.
Bought 6 cameras, but I guess I have to return it back.

Eufy, any solution?

same issue here. used to work earlier, now when i go to the google hub, all i see is a blank screen…

Maybe time to replace the google hub with an iPad Mini on my office desk… make more sense to keep an eye on the cameras around the home …

OK Eufy this is ridiculous !!!
Looking at this thread tthis ISSUE has now been ongoing since MARCH 2020 without resolution.
I am an installer of Automation products and now have numerous customers with this SAME ISSUE as above.
There needs to be some accountability from Eufy to fix this problem.
I am about to SHARE this problem with the world on SOCIAL MEDIA and also uninstall your products and return them as FAULTY if this known issue isnt FIXED !!!
Cmon people do something.

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I purchased the eufyCam 2 Wireless Home Security Camera System setup and have it setup in my Google Home app. In the app it says that I need a Google screen to view it on so I am in the process of finding a Google Home Hub to try this out when I cam across this thread. I see people mention the HomeKit - I’m not sure if this is the same as what i have but from what I’ve seen, there is nothing to suggest that my camera will not work with a hub. SO I’m going to go ahead and get one but wanted to comment here so i could be updated with any news, in case it doesn’t work.

If it turns out not to work then the whole lot (4 camera, home station and hub) will be going back to Amazon for a full refund for mis-selling.

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From Eufy today FINALLY !!

We are sorry to say the issue on the Anker community page has not been resolved.
The 2C still can’t get Google Home support for streaming the video feed to Chromecast enabled devices.

Our back-end team is still working on it. Hope we can make it in the near future. The voice of our customers helps shape our future products. We will try our best to make things better.

Well thanks for letting us here in the community know Eufy !!
For a big company, taking 6 months to respond to a known issue … is Hopeless !

To be clear, The Eufy Camera (in my case Doorbell) will NOT display on Google home hub devices until Eufy fixes the problem from their end !

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Same problem here too , bought the 2c and not streaming on phone or nest hub, so disappointed and going to return it within returns period if this doesn’t change. google nest hub not working with eufycam 2c at the moment even though some confusing info seems to say it should. please make this work. thank you

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is google home stream view/camera view working with the hd version at least? or is it not working with eufycam at all regardless of the model? thanks

the crazy part it’s actually just started working now without doing anything !!!

works on lenovo smart display 7, google nest hub max, google nest but there’s a lot of buffering but it works all of a sudden with some delay ! actually too much buffering to be usable…but it shows the image occasionally…

Actually it is hit or miss. Sometimes it works, sometimes it does not. So the bugs are still there so Eufy needs to improve the dependability of accessing the Eufy cams via Google assistant/Google nest hub.

Here is more info on Eufy and Google Home streaming. It sort of works on my google nest hub and my big screen TV with google TV. However there is currently a 20sec delay on the so call “live” stream you are watching. I don’t even understand what is the reason for the video 20sec delay. 20sec delay might only happen if the stream first goes out of my house on the internet somewhere and then comes back in (instead of a direct feed from the camera). Anyone have any ideas? In any case, last night I was not able to stream to anything via google home, and today everything “works” with the above issues. IMO the 20sec delay makes this unuseable in wanting to see a live feed of your cameras. 1-2sec I can understand. But 20sec? BTW, I’m not talking how long the feed takes to show up. I’m talking AFTER the feed shows up it is a feed of what happened 20sec ago.

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Hi,

Are there any updates on this yet as I am having the same issue but with another camera as described in my thread here?

Thanks

There is a Eufy security focused community, I suspect if you want to get their attention then take it their specific forum.

https://communitysecurity.eufylife.com/

Make sure you also open a ticket via email, even if someone else has already, that is often the best way to get attention as they track quantity and time til customer happiness with tickets.

There’s little benefit in posting here for other than self-help, a workaround fellow owners may know, this isn’t really an official support type place.

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I was able to make mine work by creating a routine on Google assistant. Type the phrase you want to trigger the action and on the action box create “show (camera name) on (device name)”
But yes, 10 to 15 seconds delay

Same problem here. EufyCam does not work with Google Home Hub. Works fine with HomeKit.

FWIW, Google nest does not list Anker or EufySecurity cameras as compatible with the best hub.

I’m extremely disappointed.

https://support.google.com/googlenest/answer/9137164?hl=en-AU