Eufy wireless 2K doorbell 2-way mute

I’ve been since last week the proud owner of a Eufy wireless 2K doorbell and I’m impressed by all it’s features.
One thing is bugging me however and that is 2-way talk.
If someone is talking in the microphone I hear this very clear but once I press the little phone button so I can talk myself I’m only hearing the other person very very faintly like there is a heavy dampening mute on the source.
So to have a conversation, I constantly have to press the button if I want to talk so they can hear me, and unpress it if I want to hear them since otherwise it’s barely hearable.
I’m also noticing a button a button silent mode with a speaker icon but pressing logically completely mutes the other person.

I read some topics that this might be due to faulty connected transformers or not enough power to the device but in my case it’s a wireless model without any external power source.

What is wrong or needs to be done differently?

I myself do not have a video doorbell, but if you post over at someone there who has more knowledge of the video doorbell will be able to further help you. And if you want feel free to tag me in the post and I will make sure another moderator can help you

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Thanks, wasn’t really aware which was the correct forum but I’ll do just that.