Bought my Eufy RoboVac in June 2017. I use it twice a month which means that is has been charged 36 times. After every use, I cleaned out the dust bin and used a shop vac to clean dust from the brushes and moving parts. Battery no longer holds a charge. Disappointed in the low quality battery. I would expect a minimum of 500 charges.
Out of warranty probably. I cannot find what is the warranty.
email email@example.com and see if they can an out of warranty repair?
This video is not of Eufy Robovac but a similar looking device and if Eufy is as simple it looks like not too challenging to replace the battery.
I have replaced non-Anker product batteries it was not difficult if I could find a video guide.
Eufy offers their Robovac a 12 month warranty, but as Nigel mentioned reach out to support for assistance
It is easy to open the battery case and remove the battery,
so you might check the battery.
If its broken you may find replacement very easy.
I bought the $30 replacement battery on Amazon, Part Number: AK-848061065053. Two screws to open the battery cover and a plug connector. The Eufy robot vacuum is now working.
You see, quite easy!
not with eufy robovac 11+, it dosent have any access to battery pack. contacted the eufy but no response yet