Eufy doorbell displaying solid green light but not sound on chime and no response on app

This is my second doorbell. I was so impressed that I got one for my garage entrance as wel…My eufy Security Wi-Fi Video Doorbell paired well initially in the app. I got a SW update as well during the initial setup screen. After the setup, device is just displaying solid green light but no sound on chime. During the setup process, it was connecting well to the chime and every step passed correctly. However soon after setup, it showed up as offline in my app first. Then it started displaying solid green light without any sound. I removed from app but not not able to pair it again. Restart by disconnecting the wire and reconnecting does not help as well. I also tried using the attached pin and holding the reset button on back of device. This is to no avail. All I see is a solid green and no sound . Any help?

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I have the same problem when I just received my first eufy video doorbell yesterday 1/17/2020. Has anyone had this problem?

Have the same problem here, anyone know of a fix?

Haven’t had that problem! Just an FYI there is a new firmware for the Doorbell maybe that will fix it

Just received and installed doorbell and it worked fine. Then asked to update firmware. Said update went ok, but now has green light and appears to be bricked. Is there a solution?

I am experiencing the same symptoms. Setup on the original firmware was good and everything was working. Then the app says firmware update so I updated. Afterwards the doorbell says successful update (firmware was ending in x.199). The doorbell reboots and gets stuck on the green light (I think it looks a bit yellow) and appears to be bricked. I checked my router and don’t see the doorbell connected to the wifi.

I have not called Tech Support yet as it’s a the weekend and they are opened on weekdays.

I had to return the product under warranty. Got a new one and this worked fine even after update. I got update to version 2.199

Same problem here, working great until the firmware update and dead in the water. They should not have gone with that update and might have to send it back now after calling support, They are working on the issue and will get back with me in 24 hrs on what to do next…

How much speed is displayed during your live feed?

I had this issue after the firmware was updated during the initial set up. After spending a week with the technical support, I returned the bricked one, and they sent me a new one in a day. The new one is working fine now.