Eufy Doorbell Camera Sound Issue

I recently got the eufy doorbell camera. I installed the unit and everything was working great. After going through all the settings I went outside to give it a test. That’s when I noticed the 2-way audio wasn’t working anymore. I went back through all the settings to see if I hit a button by accident but I have yet to find a fix for this issue.

I’ve tried everything I could think of:

  • Messed with the sound setting in the app
  • Restarted the device
  • Removed the device and re added
  • Checked I had current firmware
  • Checked all permissions were set to allow
  • Uninstalled and reinstalled the app

And probably a few other things I can’t think of right now. Does anyone have a solution to this problem or did I get a defective camera?