So frustrated. Had one of my original cameras go bad with a foggy video which I guess is common. Eufy replaced it pretty quickly and that camera would not connect to live video. Eufy support told me to send it back, which I did then sent me another replacement. I am having the same issue.
It adds perfectly fine and goes though initializing. It than takes me to the next couple of screens telling me to charge and how to mount. It ends on the page that tests the video but I get an error message that says
“The current location doesn’t have a Wi-Fi signal. Please take the camera closer to your HomeBase”
Well, I am right next to it so that is not the issue. My other camera connected to the home base works fine so I am going to assume it is a configuration issue as I would hope I wouldn’t get two lemons in a row. Here is what I have tried.
Rebooted homebased sevral times.
Rebooted and reset camera several times
removed and re-added camera several times
Made sure I was on my 2.4ghz on my phone when sing app
Checked firmware on everything which is all up to date.
What else can I try? I get zero live video and it won’t detect motion. It says connected but it just won’t do anything. I am getting very frustrated at this point.
Any help is greatly appreciated while I wait until Monday to hopefully hear from support.
