eufy cam 2 white out

Recently installed 3 eufy cam 2’s and an add on doorbell cam. One of the cam2’s always goes to whiteout before live video feed starts. Do not have that issue with any of the other devices. Do not know if it is a defective camera, a setup issue or what. Any ideas?

Hi @mto have you tried removing and re-adding the affected camera to the Homebase? If so and the settings are the same as the other two working cameras I would suggest reaching out to as it sounds like a faulty camera.

Is ‘removing and re-adding the camera to the Homebase’ a genuine solution to this problem or just a guess that ‘switching off and on again’ might offer a solution?
I also have one of my eufyCam 2 cameras that displays this ‘white out’ at the start of all recordings and am looking for a solution. Thanks