Eufy 2C on Homebase 1

When is the Eufy 2C going to be available to pair with Homebase 1? With app update v1.6.3_452 the option to pair the 2C and Homebase 1 is now available, but it keeps failing.

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Hi @salamandersushi :blush:

Thanks for reaching out! To address your concern, the Homebase firmware needs to be updated to the latest version as well.

In this case, please reach out to support@eufylife.com, we will have the engineering team help you with the OTA process.

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Hi I’ve reached out to Support but haven’t heard anything back what information do they need?

I’m in the same boat. I emailed support with my serial number and current homebase firmware. Eagerly waiting to hear back.

So to update - Eufy support did a firmware upgrade to my Homebase 1 and the Eufy 2C now works perfectly with it. All features of the 2C seem to work flawlessly.

Hi Rtn, it just took a few days for them to get back to me - if you reply to the initial message from them with your Homebase serial I would presume that’ll help get it sorted quicker.

Good to know, thanks for the update!