I’m a new customer, after testing dozens of earbuds (Sony, JBL, Samsung, Bose, JVC, JLabs, etc.) I’ve settled on Anker Soundcore Liberty Air 2. I borrowed a pair and was impressed with the sound and comfort. I needed a comfortable pair for conference calls that would last a significant time and these work perfectly. The price is reasonable. (I’ll purchase a cheaper pair for in between charging and/or exercise).
But, when my pair arrived I had an issue, the left side paired and then it did not. NO WORRIES!!! Cody at customer service was friendly, initially we had a bad connection, but she offered to call me back on a better line. YES, she returned my call quickly. After walking through the set up she offered to replace my set. (Guess this one was a faulty one) But I know these are quality earbuds because the borrowed pair did not fail me. I’m finally satisfied I have a quality and reasonable price earbuds. Thank you Cody for your compassion and great customer care service. I will be looking at other Anker products for my needs.