Connection time doorbell too slow!

Hi, I have the Eufy doorbell installed and I really like it!

But when I’m from home. So my phone is connected via 4G/5G and if someone rings the doorbell, I’ll get the message on the phone and when I active the message it takes most of the time around 10-20 seconds connect! And then it’s to late. See attachment.

  • The homebase is connected with lan, and really good signal to the cam’s.
  • I have reset the home base, reset my router, reinstalled the app.
  • Approved app is running on background.
  • Really good internet, 650 up/down, good new Asus router.
  • I have a Samsung S21+ and my wife’s phone the same problem.

Does anyone know how I can solve this problem?

Thanks!

1 Like

You could ask here as well :

https://communitysecurity.eufylife.com/

I’ve got exactly the same!

Here is also a topic.

I also mailed Anker directly. But no answer yet

It will take some time, but you will get an answer, I am sure.
Tell us about, please!

Has anyone had a fix for this. My doorbell is slow as well

Nope still not :confused:

I mailed them. They said they gonna look at it…

Maybe if more people mail them…?

Maybe they can fix it with a future update

Hi guys,

Forward this ports in the router to Homebase:

TCP port 80, 443 and UDP port 65535.

Eufy advised this and I tested it for one day now and still no connection problems found.

Let’s test it for a week. I’ll come back to this.

Btw, what brand routers do you have?

It’s a week later and without problems!

So port forwarding did the trick with mine Homebase!

TCP port 80, 443 and UDP port 65535