Hi, I’ve been using eufy L70 hybrid for the past month just fine. 4 days ago, it went offline and didn’t come back online by itself in a few minutes so I reset the Wifi, reconfigured and it worked fine. Today, the same thing happened, it went offline, I did the same thing but the problem is, now I can’t add L70 on my eufy home app. It’s the same Wifi, nothing has changed, still 2.4 Ghz, same password, it is just 10 minutes between. So I tried to add the device, and every time, I got this a message like “your phone is not connected to internet.” I’ve been trying for the past two hours. I reset it many times, including the hard reset with the pin. Tried from my ipad as well. Finally aftet two hours, at least I could get to “connecting” but failed. So I tried again but now, it can’t even find the device. What should I do? It’s only been a month since I started using it and I’m already having problems. I’d really appreciate any help.
Hey, I have the same problem and no solution till now
Guys email Eufy support
Nothing helped, and the Eufy support wrote that the Robovac is defective.
Because the date of the purchase is older than 12 months (~15month) they can’t help.
Strange is, that the Robovac is connected to my Wi-Fi. But the app can’t find it.
For me it sounds more like a software bug (APP or Robvac) than a hardware defective.
It would be interesting if I could connect via ssh to the Robvac to analyze the logs. Otherwise, I only could try to change the hardware modules.
I don’t know the L70!
Is it not possible to start it without that app?
What about a “hard reset” by removing the battery for 2 minutes and insert it again.
Have you tried this?
Yes, it is possible to start the L70 without the app.
But without the app, I can’t define areas which should be avoided.
That was the reason why we bought the L70
That was a good hint. I removed the battery today.
No success and the same result, the Robovac is connected after 20% to 30% with my Wi-Fi.
But after 100%, the app doesn’t find the Robovac.
I am sure you deleted the app and reinstalled it.#
Now, sorry, I am at the end of my rope.
Yes, I did.
But I didn’t delete the cache and app data…
After deleting the cache and app data, I reinstalled the app.
And now it works!!!
Thank you very much!
Glad it’s working
This is a perfect start into the weekend for you!