An update on the above to help anyone who may have the same issue!
Firstly, Anker support has been awesome and responsive, getting back to me with practical answers and progress quickly. Really appreciative there!
So turns out the first problem was that my system was stuck on an old version (.13), but when I pressed update it said it was the current version. They walked me through how to download and do a USB update, which was quick, simple, and effective! This solved about 50% of my problem, and I’m still in discussion with them to get the rest of the way. Here’s where we’re at now!
(The time delay from first post is actually an indicator of my busy schedule, not their response rate. In fact, they even sent an additional message to check on when I hadn’t gotten back to them quickly! Highly appreciated and excellent customer service!)
As to original Netflix issue, it’s about 50% fixed. When I am in video, the only possible functions on my remote are skip forward and skip backward, same as before. However, when I skip backward and the interface pops up, the up, down, and enter buttons become functional. This means I can navigate to the “back button” in the top left corner, or the “pause/play button” in the bottom left corner, and press enter to use that function, which works correctly. However, pressing left and right on the remote still has the function of skip forward and skip backward, so I cannot navigate to any of the other options (subtitles/language being the most important, which is in the top right)
Now, the good news is that since the firmware update made the interface functional, I can use the Nebula Connect app in “mouse mode” to access the other parts such as subtitles! However, The controls are still screwed up so the process I have to do so is as follows.
Skip backwards on nebula remote (to make interface appear.
Navigate down on nebula remote to pause the video.
Continually press up and down on the nebula remote to keep the interface from disappearing. (Pressing left or right will skip forward or back and remove the interface. Idling for a few seconds will remove the interface as well and force me to repeat from step 1 again)
On the nebula connect app, use mouse mode to move the mouse to desired function, for example, subtitles. (All the while pressing up and down on the nebula remote to keep the interface from disappearing)
Press enter on the nebula connect app to select the function, for example, subtitles, and then make the selection as normal on either the remote or app.
So I can now access all functionality, however it requires the use of two devices and complex movements to reach desired outcome. This is a very positive step in the right direction, but I am still working with customer support on how to get this the rest of the way to full functionality. If left and right prompted left and right, rather than skip forward or backward, it seems it would be perfect!
Anyway, this is just an update in case it helps anyone else with the same issue! I’m still working with support via email.
Either way, the Capsule II is an amazing device and I’m so impressed and happy with it! If I can get Netflix working properly, it’ll be 100% satisfaction.