Battery doorbell turn pink

Just installed the battery video doorbell (I hardwired into my existing doorbell). It worked good for 2 days. Just today, the recordings and live view camera turned pink. Emailed support and still waiting for an answer. Anyone has this problem?

Can you double check whether the WDR featured is enabled? (steps: doorbell settings–> video quality–> WDR enabled) If so, please try to disable it and see whether it helps. If the issue persists, please feel free to contact eufy support.

WDR has always been off. It is not on. What would be the next step to fix this problem .

Thank you