Bought a eufy 4 camera system three days ago. 3 cameras and base station work brilliantly out of the box. One camera was DOA, and after talking with very helpful person on chat line, he said to contact eufy support and they would replace:
I contacted eufy support with the transcript of the chat conversation and my receipt. Eufy support refused to replace camera, saying that I need to return it to the place I bought it and, moreover, that they had no record of my purchase.
I spoke to the store where I bought it and they could exchange if I physically brought it in. This is going to be tough as the store is a 3-hour flight away. I may be able to swap it jn a store that is only a 3 hour drive away, but it is not clear.
Either way this is a massive undertaking for a unit that was clearly defective out of the box. As a retired person living on my own, I thought eufy security cameras would be an ideal solution (and three of them seem to work well), but I am unhappy by the inconsistency and lack of understanding shown by their user support.
Has anybody has has the same issue, either with units being DOA, or with unhelpful support.
I have escalated the matter, and I hope I get a better response. Right now, it appears that I have to go out of my way to replace a unit that I bought in good faith.