Anyone having this issue with getting to the Forum?

Nhi · January 20, 2020, 8:45pm

For a couple of days now, navigating to the forum hasn’t worked for me if I hovered over the “Community” tab then click “Forum.” This lead me to believe that Anker was doing some kind of maintenance. BUT… if I clicked “Community” then clicked “Forum,” I am able to see the forum contents. Is this due to Anker having to renew the url or something? Anyone experiencing this issue?

I’ve enclosed a screen recording to show you what I mean…

https://www.dropbox.com/s/6yirlpnmp9su5r8/Anker%20Forum.mov?dl=0

P.S. - I’m having a bit of a brain fart here but how do I upload a .mov file? It doesn’t seem to allow me to. I thought it was the file size but tried resizing and still can’t upload it. Hence, the link instead. Thanks in advance.

ikari04warrior · January 20, 2020, 9:19pm

I remember reading a few days ago some fellow members were having issues but it’s been perfectly fine for me

paulstevenewing · January 20, 2020, 9:44pm

Hi @Nhi
As @ikari04warrior mentions I think it was @Chiquinho who mentioned this?

ikari04warrior · January 20, 2020, 9:46pm

I think the people affected were im the UK or maybe Germany. I didn’t see anyone from the US saying they were having issues

paulstevenewing · January 20, 2020, 9:48pm

Hey @ikari04warrior
Ive never asked but always assumed you’re in the US is that correct?

ikari04warrior · January 20, 2020, 10:01pm

That’s right!
rs_600x413-140711095538-BT2bQrgCEAAWL7v

paulstevenewing · January 20, 2020, 10:03pm

Great picture, on many levels

ikari04warrior · January 20, 2020, 10:09pm

Lol took less than a minute to find

SlyBandit247 · January 21, 2020, 1:16am

Yes the same thing happens to me too. I never check it because I always just click Community since it brings you right to the Forum anyway.

SlyBandit247 · January 21, 2020, 1:16am

I’m from US and having that issue just FYI lol

ikari04warrior · January 21, 2020, 1:28am

My bad, thought it was just an issue for people across the pond

SlyBandit247 · January 21, 2020, 1:29am

All good. Now it’s an issue for #Anker lol.

ikari04warrior · January 21, 2020, 1:32am

Fingers crossed they take care of the issue

SlyBandit247 · January 21, 2020, 1:35am

Meh, I mean its barely an “issue”. Like I said originally I never click Forum, just the Community tab because its just one less step to get to the same place, so should they fix it, yea probably, but does it bother me, No. lol

homersapien619 · January 21, 2020, 4:30am

For some reason, they have an extra / in the URL when you click it from the menu.

http://community.anker.com//forum?country=us

Should be http://community.anker.com/forum?country=us
I’m sure Anker will figure it out eventually.

Nhi · January 21, 2020, 6:26am

I’m glad to find out that it’s not just me. And yes, I’m in the US. Thanks for the confirmation guys. Perhaps @AnkerOfficial or @AnkerSupport will jump in to the conversation and straighten this issue out?

P.S. - any answers to my question about adding a .mov file? Thanks.

AnkerOfficial · January 21, 2020, 7:10am

Thank you letting me know this! We have solved this issue, you could take a look now!

Nhi · January 21, 2020, 8:12pm

@AnkerOfficial I just tried it. Yay!!! It’s fixed. Thanks!!!