Anker Support

I emailed anker support a couple days ago. Havent heard any thing. Need my lighting cord replaced thanks.

Should get a reply in a week or a few days. You just have to wait it out

@AnkerOfficial any chance you can help this person out by talkng to your people :wink:

They are usually pretty good at answering emails. Just give them a bit longer.

Is it working days? or normal days. People could have a weekend off, I think. Anker is responsive, so stay tuned.

At busy period (such as with giveaways etc) email response times can take a hit on average though you can expect a response within 2 days or so, depending on the details you have provided to them. The hours of operation are normally;

HOURS OF OPERATION: (Please figure response time accordingly)

Monday – Friday: 9:00am to 5:00pm (PT)
Saturday & Sunday: We will try our best!

So weekend are often out…

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I’m sure they are pretty busy with the Black Friday coming soon. Maybe that’s the reason?

No support is not marketing.

From a non moderator…Just give it a little more time. My experience has been all positive with Anker customer service.

They have always had the best for me when I have contacted them. Just wait for a reply.