I bought a Anker PowerConf+ Bluetooth Speakerphone (A3301) with Bluetooth Dongle (A3303) few months ago this year.
I am using a workstation Dell Precision T1700 - Win10 Pro Version 20H2.
After I plug in the Bluetooth Dongle, the system detected “Anker Soundsync A3303”, I turn on the bluetooth speaker (A3301) try to make a connection with the dongle. After waiting for 10sec, the Blue light on the speaker still keep flashing and the white light on the dongle also keep flashing. No sound is out from speaker.
Therefore, I press the bluetooth button again on the speaker, wait for another 10sec. Still the same, Blue light on the speaker still keep flashing and the white light on the dongle also keep flashing. No sound is out from speaker. It seems like the dongle did not establish the connection with the speaker.
I connect the speaker to the workstation thru the cable (USB-C to USB). It works fine.
I connect the speaker to my phone thru bluetooth. It works fine.
I remember the dongle work with the speaker on the same workstation initially. (I did test out when I received the goods)
Can anyone help?
- Driver issue? (I checked on the device manger, it looks fine)
- Dongle hardware failure?
- Repeat the same procedures above on another PC (win10), a laptop (win10) and a laptop (win 7). Same issue no sound, the LED indication keep on flashing on both devices (A3301) and (A3303)