Anker is actively using customers as free beta testers for their Liberty 2 pro Earbuds when they are no where near ready for sale. The first pair of liberty 2 pros I ordered has such severe white/background noise that they were practically unusable. Upon contacting them they admitted that is was a known problem and that the hardware of the headphones had been updated to rectify the problem… a new pair was mailed to me and upon receipt the white noise was still noticeable albeit not nearly as bad as before. When I mentioned this they Informed me that they were aware of the problem but there was no solution at the time. I was frustrated but decided I could live with it.
Then I realized that the batteries on my replacements were defective, the right earbuds battery would die within 4 hours with a full charge, while the left earbud would last for the full advertised 8 hours of play time. Either problem on it’s own I could accept as being a fluke, but to have both occur on a product that is “apparently” ready for market is completely unacceptable. Anker is attempting to save money by using their paying customers as beta testers for a product that is nowhere near ready for sale on the market and when confronted about the problem they are admittting that they are aware of the issues and that it is only affecting less than 1% of users, which is obviously inaccurate claim and lie based on the hundreds of posts on reddit and the anker community forums from users experiencing the exact same problem. I have been trusting anker for the past 3 years for all my power supply and audio needs and was expecting my trust to be well placed . Iam incredibly disappointed to find that the reason anker is able to offer cheaper prices on their equipment than competitors is due to immoral practices and using their paying customers as unpaid beta testers for products that they are fully aware are not ready for sale.
If you are considering purchasing a pair of Ankers True Wireless Headphones,I strongly encourage you to look elsewhere, as the 100$ you’re saving by choosing Anker is nowhere near worth the headache, poor audio/product quality and shady business practices that they employ.