Hi there
I purchased an Anker bluetooth speaker in October 2016 and now, it won’t charge completely. The speaker will work for a few minutes after charging for hours.
Can i change the rechargeable battery, what type to use and how do I access the battery
Does this cover on my Warranty ?
The model I have is Premium Bluetooth Speaker (https://www.anker.com/products/variant/Premium-Bluetooth-Speaker/A3143011)
Thank you for your help.
thanks
most Anker products come with an 18-month warranty, you are still within that time. Just go to that link, email support@anker.com and initiate a claim. They will probably just ask you for the order number and serial #…
Have you tried using a different cable and power plug to charge the unit? Most charging issues come down to these two items. If it still won’t charge send support@anker.com a message with any troubleshooting steps you have taken. Also supply them with the order number and serial number in order to expedite your warranty claim
I have emailed them thanks ,
Let’s hope Anker can get you a replacement item .
I think it will be the cable not working properly.
Follow @elmo41683’s advice and try a different Micro USB Cable/Charger first.