Anker A7726 few keys are not working

#1

I have Anker A7726 which is paired with my MAC. It was working fine for an year and then few keys stopped working. I tried to power off/on, pairing and keyboard settings to US. But none helped. I have problem with only the below keys.
Tab, a, q, `, 1. All other keys are functional. Appreciate the help in resolving the issue.

#2

Are the keys sticking? Or just don’t work? Email Anker at suppport@anker.com and they will help you troubleshoot.

1 Like
#3

Do those keys work at all or give different characters when typed?

1 Like
#4

Check your settings and make sure its set to US keyboard layout.

#5

Have you tried pairing to a different device? We need to know if its the keyboard or something changed on the mac

#6

They just don’t work.

#7

They are not working at all.

#8

Yes, i tried with an windows laptop. There also these keys are not working.

#9

The keyboard settings is to US layout.

#10

Thanks a lot, i sent an email to support.