2 way audio doesn't work on eufy video doorbell

Whenever I attempt to speak to someone at my front door the video feed just freezes and they don’t hear anything I say. I’ve had this doorbell for a few months, and received a few firmware updates, but this bug still has not been fixed.

According to your description, it seems that your transformer is insufficient for our doorbell, which caused this 2-way audio issue. Please be advised that our video doorbell needs a transformer delivering 16-24V/ 30VA (or above) of power, could you please make a device diagnosis in the app to confirm the voltage is under requirement:side menu>my devices>device diagnosis.