A month ago i bought soundcore pro with distributor warranty. It worked for a day next day it was not working. So i called the service. The person at service told me that there is a known defect on soundcore pro, perhaps it would be better for me if i return the product to seller and buy another Bluetooth speaker or other models of anker. Then i called Anker international support and they told me i am good to go with soundcore pro, only a few people had issues like this and it wouldn’t be a problem. So i believed Anker and decided to sent it to the service. A week later service sent me brand new one. It worked two weeks and today suddenly it stopped working. Power on, Bluetooth connects but no sound. I am deeply sad and frustrated… sending it to the service on other city, cargo fees, waiting… and in the end i am where i was.
It is no surprise that i am seeing someone (@zafer) from my country with horrible experience like myself. Problem is as i understand, the distributor have the same series of faulty products that they sell and change which solves nothing on customers’ side.
It is a pity that i wasted so much time and money. I do wonder if Anker is mature enough to handle their own mistakes on situations where local distributors are not helpful at all.