I'm a rideshare driver; so hands-free functions are a must. The Roav Viva seems to be able to hear me just fine and she can execute most all standard skills like "drop-in", Amazon Music, notes, reminders, and shopping list and ordering on Amazon Shopping. Roav Viva does seem to have a bit longer wait time between her wake word and executing your request, but it's negligible. It's advertised that your smart phone does most of the heavy lifting with executing your requests, but it doesn't support dynamic skills created on Amazon Blueprint website. The Alexa app on your phone does support dynamic skills, but no hands-free function on the Alexa app. Maybe it's a legal issue between Roav and Amazon. The Roav Viva or Roav app does not seem to have the legal rights to interface with the Alexa app; or the skills that the Alexa app can execute should be available on the Roav Viva. It seems to be a software thing. Now, I have no idea what's up with the navigation on the Roav Viva. Either she can't understand the word "yes" , or she's listening for another word, or it's just hard for her to interface with Google Maps. That's understandable; two apps made by different companies trying to interface with each other; both being competitors, "Google Home" and "Amazon Alexa". Why would Google help Amazon with interfacing with their app? I'll try to use the Waze map app and see if Alexa can interface better.