Why did you continue to sell it with these known issues?! It would be one thing if it wasn’t compatible with another brand’s charger, but Anker products should work with other Anker products! This is a big, embarrassing problem.
Thank you for bringing this issue to our attention via the community. This is Anker Customer Support.
First of all, please accept our sincere apologies for the inconvenience caused in this incompatibility issue between the PowerCore 10000 PD and the Anker PowerPort Atom PD 1. We appreciate all of your’s attention @professor@joshuad11@C4RB1N3.
The incompatibility is due to a charging system updating issue on the PowerCore 10000 PD. As you already know in the response from our Technical team, this issue has been corrected in our current production and the PowerCore 10000 PD has the upgraded charging system built. The updated version has the same construction/buliding as the old version(no particular components changed) but just a system update.
The old version of the PowerCore 10000 PD still can be charged by other Anker USB-C PD wall charges such as below ones:
PowerPort Speed 1 USB-C
PowerPort Speed+ Duo
Therefore, we make the running change on the new version of the PowerCore 10000 PD to have the old one still available on Amazon.
The incompatibility also applies to the Anker PowerPort PD 2 and Anker PowerPort PD 1 as advertised in the product description of the PowerCore 10000 PD on Amazon.
So if you have ordered the PowerCore 10000 PD along with these three Anker wall chargers, you can return the Anker wall chargers to Amazon and order the recommended wall charger to get this fixed. You are always welcome to email firstname.lastname@example.org for help if you have further concerns.
Again, we’re very sorry for the inconvenience and confusion caused. Thanks so much for your support and understanding.
Can we define the incompatibility, please? Is it the power bank takes a reduced charge? Or does it refuse to charge completely?
I’ve been testing one with an Atom PD 1 and a Speed PD 30. I’ve gotten a few odd results so far. But I haven’t been able to demonstrate an issue with the Atom over other models. I bought my 10000 PD in mid March from Amazon US.
The incompatibility is the old version of PowerCore 10000 PD cannot be recharged by those Anker PD wall chargers. You can email us via email@example.com for the detailed issues you have with the Atom PD 1 and Speed PD 30 on charging the PowerCore 10000 PD. We’ll be more than happy to help you out.
The fact you have products with known problems and in the small print you acknowledge do not function properly, is creating an impression of a recent staff changes where you do not care about customers as much as you did in the past.
The fact you are currently selling a product with a known problem is the core of the concern. You should have immediately withdrawn the product. Instead you are selling it with the “does not work” in a small print which risks buyers getting a known failed product.
Anker is changing, not for the better.
Anker was not always like this, I gave you respect years ago when you emailed me saying a product I owned had discovered a flaw and offered replacement. You earned my respect with rapid acceptance of product flaws. I have bought dozens of your products for friends/family on that basis, a brand to trust.
Hello @AnkerTechnical orry for resurrecting an old thread, but I have just gotten the replacement unit for PowerCore 10000 PD and I am wondering how can I tell if the replacement unit has the updated software that makes it compatible with PowerPort Atom PD 1? The model didn’t change, nor can I tell from the label if it is an revision or not.
Haha glad I bought a USB-C PD charging meter to verify and am happy to report that the replacement PowerCore 10000 PD can be charged by my PowerPort Atom PD 1 at the 15V / 1.2A = 18W speed correctly. I also tested that the same PowerCore can be charged by my Apple USB-C power adapter at 9V / 2A = 18W as well so everything worked out!
Thank you for the follow up support! Hopefully the update will be generally available so everyone can enjoy this nice unit.
I am also curious if the 10000 PD I just got has the updated software. If it is incompatible, does it just not charge at all? Or does it just charge at a slower rate. I’ve got it plugged in and it’s charging successfully. I guess I could completely drain it and then time it to be sure…I’d love to know for sure but I don’t really wanna go out and buy a Charging Meter.
Without a power meter your best option is to time a full recharge. Drain the power bank to 0%. Then plug it into your charger and start the clock.
Even with the issues I saw total recharge time was ~3 hours. Anker states it recharges in 3.5 hours. So as long as you are within those times you’re good to go. Most similar spec power banks recharge in the same amount of time.
I’ll probably do the full recharge test soon just to be sure but I think I may be good to go! When I received them I plugged them in and they were at 1 full LED 3 blinking. About 2 hours later they were fully charged. Sounds about right to me!