Yay, it’s working now. I’m not sure what tech support did to the systems behind the scenes, but I was finally able to set up and add the HomeBase. I’ve now added the cameras, and have one temporarily set up on my patio watching the cats! Thanks @AnkerSupport and everyone who contributed to this thread.
If you’re still having problems be sure to call technical support. If you get on to Ashley you’ll be in good hands and she’ll make sure your problem gets solved!
Glad to hear your problem has been solved. 
Some Kickstarter projects fail because of the time they take to get to market, the EufyCam is in this category. As one of the original backers I have just taken advantage of Amazon’s Black Friday hype and bought a Blink and Blink XT camera for £180. They took a genuine 10mins to set up and the quality is perfect. Cannot confirm unrealistic 2 year battery life, but it is just great to have my apartment remotely monitored. As a UK backer I still haven’t received my Eufy kit, but I no longer care. Will put it on ebay and see if anyone bites. Good luck everyone!
How can we set the home base back to factory default settings? I had everything configured and working and then now nothing works and I can’t sync the home base up again.
I had the same issue at first. I finally got the home base to connect (not sure how) and then yesterday it stopped working so I removed it and now can’t get it to sync backup again. I never get the white light and it does’t make any sounds. I believe it still has the settings in the home base to have the sound all the way down as it was too loud for me. I need to figure out how to set it back to default factory settings but can’t figure out how.
I had the same issue with the “Fail to add” error when adding the HomeBase. In desperation, I killed the app and rebooted the iPhone, then it worked!! Then, it wouldn’t add the first camera, restarting the app worked. The other 3 cameras added ok after getting over the initial hurdles, and the system is working Ok so far.
Well i was able to add the home base yesterday and have been 24 hours already everything working fine so I will give my method
1.try to add the home base as the app tells you to
2.when first fail to add appears turn of the home base (unplug the power cable and press the reset bottom)
3.when you do that retry on the app to add the homebase the apl should give you a message saying it was unable to locate the app or something like that (sorry didnt screenshot)
4.whe that message appears you will have the option to scan the qrcode or type de Serial Number,i was choosing the QR code but did not occur to me that the code was upside down so the phone was not able to read it
You have to doit the other way around if that makes sense
and then the home base was added
Try ‘removing’ via your app and then setting up like new! This should fix the issue you’re having.
I had the eufy cam now for three weeks and everything worked fine till today home base can’t connect to my router says that something is wrong with my internet connection
Also if I’m on the same WiFi then I can’t see my footage or recordings
I don’t understand
Do a proper restart of the homebase. It may resolve most issues…
I have reset the homebase, iPhone, the app and no result. I’m pretty desparate about this. The system was working for three days and suddenly, out of the blue, it is dead. Homebase is offline, has a steady red led and no massage from speaker. That is not very reliable, as far as I am concerned
Contact our customer support so we can help troubleshoot further.
Email: Support@anker.com
Phone: 800-988-7973 (M-F 9-5 PST)
I had exact same problem (cycling from blinking white to red and back) and I removed the SD card, did a reboot and it fixed the issue. I got the welcome to eufy security message and was able to add the homebase no problem. When adding back the SD card after setup it asked me to reformat so If you have any previous recordings saved you may want to back them up.
Hi everyone. Same case here. However, I fixed it following a very simple instruction. The app asked me an update that took 1.5 hours. Check the picture attached.
After this, I started again the connection between my app and the HomeBase. I followed the same steps mentioned in the manual. Fortunately, it worked. In fact, I connected my cameras just like any YouTube tutorial. It seems that Eufy incorporated the solution within the instructions when you have this issue.
Hope this feedback would be useful despite this conversation started months ago.
Cheers!
Before the update
After the update
My problem is adding camera it don’t let me too add my camera, but homebase was fine and actually didn’t ask me to pull out sd card and reset the homebase after I turned it on that update automatically through the app from my phone and took like 10 min ,
I try every thing for add my camera to homebase, nothing work for me so frustrating
@Peyman
Hello, dear Peyman, we are sorry for the inconvenience. We would like to help you verify the details of the problem, please feel free to contact us via support@eufylife.com.
Please provide your device’s SN number and add some descriptions if it’s convenient for you. We will reply to you as soon as possible.
eufy Security Team
I have just received my new homebase 1 with 4 cameras. I already have the app installed with an Indoor Cam pan and tilt connected to it. my new homebase wont connect to the app. I have been through the setup process many times. I have loaded the app onto my wifes phone and can readily install the indoor cam but not the homebase.
Have you tried updating the app?
Although the original poster’s problem has been resolved, I had a similar issue. The Home Base E would not add. The white LED was blinking, never solid light. Tried power cycling Home Base, router, uninstalling and reinstalling app, with no success. This happened when eufy was out of the office for several days. What security company isn’t open every day? This one! When they were back in the office, they were not able to help me, but suggested buying a new Home Base.
I kept troubleshooting on my own. When the error message said the device wasn’t able to add, it also said there was an option to add with the QR code. That didn’t work, but I was able to enter the serial number instead, and it was added.
