Thanks for your advice. We understand the advantages and disadvantages of anker. Anker has been developing rapidly and facing challenges every year. We have achieved many goals and we have overlooked some issues. We are working hard to do better.
You are right, we need more people to manage the community, but as a startup, Anker needs to measure the input and output of each employee, so it doesn't expand the team at will. Only when the community grows bigger and bigger, the company have reason to provide more human support.
In fact, every anker employee, especially the customer service team, often works overtime to solve various problems for the customer, but there are too many questions to answer every day, thus affecting some efficiency.
As a community administrator, we not only have to face and solve various problems but also need to plan many campaigns, shipping prizes, rebuild the community features and develop community app, so the time is even tenser. Although we often work overtime, we also hope to answer as many questions as possible.
I am sorry to make you feel neglected, but we will try to squeeze out time and answer more questions.