Thanks for contacting Anker! We are so sorry to hear you are having a problem with your SoundCore Mini 2 speaker.
Regarding the issue you mentioned, we would suggest you try following troubleshooting to see if any help:
- Full charging your speaker
- Reset the speaker by long press Play/Pause button
- Clear that speaker from your Bluetooth's memory,then test it again
- Please check the volume of the speaker and your phone to make sure both at 50%volume or above
- Try the speaker with another device
Hope it helps. If the issue persists. Please contact us at ""firstname.lastname@example.org"" for further assistance.
Have a wonderful day!