EufyCam E Push Alerts not working iOS

[mcmoon]

Just bought the EufyCam E as soon as I saw the price drop on Amazon. Currently owned a Ring Doorbell and 2 Blink Cameras. Must say…I love these new cameras.

One problem…

The push alerts stopped working all of a sudden. Not sure if it’s because I set the schedule for home/away…but recently all push alerts stopped sending. Already checked iOS settings and updated to newest app version and firmware. Even uninstalled and reinstalled the iOS app. The motion is detected correctly and recording video…just no push alerts. Anyone else having this issue?

[yamyam]

Several people here in the forum and even at kickstarter have reported this issue.
Me personally don’t have this problem. But maybe i have an older firmware and that is the reason why i am so far spared. So maybe a newer one is causing this issue?!

Wouldn’t be the first time that a(n untested) new firmware is making trouble and having bugs.

See also:

Eufycam E Notifications not working properly

Just installed the Eufycam E (two camera system with base station) and I am at the latest firmware version for the cameras and base station as well as the android app. No matter what I try, only the front door cam sends notifications (or station sends for front door cam only) and while the back yard cam records when there is motion, I never get a notification for that camera. Here is what I have done but the second cam still does not send notifications I have formatted the SD card reset the b…

Gr33ts
yamyam

[Ice1]

Agree with @yamyam on this, several people reported and I didn’t get the notifications too for a while. It’s on and off, something went wrong with this latest update

[yamyam]

something went wrong with this latest update

… then i am very happy about to be not up to date this time!
(It seems as i have older firmware running and my homebase/cams havn’t updated yet, thx god!)

As this is not the first time that updates are bugy or causing issues in the past few months, eufy should realy and finally work at their quality and testing management!

Especiall as it always takes too much time to “hotfix” the “fix” … or to “patch” the “update”

[A.J_Rollins]

I set up the two camera system on Friday. Push notifications didn’t work on iOS. Called customer support and was told to wait for the firmware upgrade to push out. That came through, but still no push notifications. I’ve messed with setting, changed them back and forth (alarm works) and so does record, but no push. I’m going to get out the ladder unsynch and resynch the camera’s but was wondering what is actually pushed to begin with. thanks

[Eufy_Martin]

Got 2 new cameras a few days ago. setup was clear and easy. All worked except the notifications. deleted and re added the 2 cameras and that fixed it.

[AnkerTechnical]

Thank you to let us know your concerns, the eufy security team is trying to solve this problem as soon as possible.

[pojitonov]

It’s January on the way but the problem still reproduce. Its far away from as soon as possible on my opinion.