Anker soundcore pro with charging problem

my anker soundcore pro has a charging problem
There is only one white light after full charging
After full charging for 4 to 6 hours
Still the same with only one light
There is another problem with the mobile power function.
Unable to charge phone or other device

Hi @Matt_Huang1,
First, try a different wall charger and cable just to rule out the charging source as the issue. If it still persists, please reach out to support@anker.com and, if possible, include your order information and the serial number on the product if it has one. They’ll be happy to help you out!

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And you should clean the input ports of charger and item as well.
Some dust and debris in there might cause a failure of connectivity.

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my speaker is new
I bought last Wednesday:sweat_smile:

thanks,I will mail to support@anker.com.

You forgot to mention it, sorry!

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my bad its ok:yum:

I wrote this to support@anker.com:

Hi I bought an Anker soundcore pro last Wednesday.
I bought an Anker soundcore pro from Online seller in Taiwan.
Not from Anker.com or Amazon , so I don’t have proof of purchase
The Online seller bought this Anker soundcore pro from Amazon.com
Proof of purchase has some his Personal privacy information
The Online seller can’t offer proof of purchase to me.
But I Found serial number on charge cable SN: FJxxxxxx

I found two problem on my new Anker soundcore pro
my anker soundcore pro has a charging problem
There is only one white light after full charging
After full charging for 4 to 6 hours
Still the same with only one light
There is another problem with the mobile power function.
Unable to charge phone or other device

How can I do now ? I am not American.not live in USA.
I am Taiwaness.I live in Taiwan.Please help me. Matt Huang

What kind of charger where you using? because if its a low powered wall plug then even after 4 or 5 hours this speaker will not be fully charged. This device requires 5V 2A to properly charge it, and as @TechnicallyWell mentioned try a different cable and wall plug.

as for the charge function for other devices, this will not charge anything if it doesn’t have power for itself. so you really cannot rule out that that function does not work if you haven’t fully charged the speaker. Fully charged means that all 4 lights are either lit up or off.

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